Shipping and Return Policy

When will I receive my order?

Orders received Monday - Thursday are shipped within 24 hours. This does not include custom imprinted/personalized items and out of stock items. Orders are not shipped on Saturday or Sunday. Please allow additional time for delivery. For order tracking please contact customer service at 1-800-423-5198 or email custserv@giggletime.com.

View Estimated UPS Ground Transit Times
UPS

Business days in transit from: Bishop, CA 93515

This map is a general representation of Estimated UPS Ground Transit Times. These estimates are for UPS Ground shipping transit times only. They do not include time for order processing or for the production of custom imprinted items. Please allow 1 - 2 business days for order processing. Contact customer service for exact ship date at 1-800-423-5198.

U.S. Ground Map
Service Map colors may vary due to differences in hardware and software.

What if I need a specific delivery date?

  • For non-personalized items (More than one week out):
    • View Estimated UPS Ground Transit Times to see if ground shipping works for your time table. Orders received Mon. - Thurs. are shipped within 24 hours. This does not include custom imprinted, personalized or out of stock items. Orders are not shipped on Sat. or Sun.
    • During the checkout process, on the Customer Information page, please enter the date you would like to receive your items under "Additional information regarding your order".
    • Customer service will contact you if we are unable to meet the requested delivery date. If you would like to set up automatic order shipping to automate your order process please contact Customer Service at 1-800-423-5198 ext. 100.
  • For non-personalized items (Less than one week out):
    • Please select from our expedited shipping methods: UPS 3 Day Select, 2nd Day Air or Next Day Air.
    • Orders must be placed and received by 12:30 PM Pacific Time, Monday-Friday to be shipped the same day.
    • Actual freight charges apply and depend on the carrier/service selected along with the distance, weight and dimensions of your package.
  • For personalized items:
    • For rush orders, please call a Custom Specialist at 1-800-423-5198 or email custserv@giggletime.com to verify your requested delivery date can be met. Please have your order number available if your order has been submitted online. An expedited shipping method and/or rush fee may be necessary. Additional charges will apply.
    • For future orders, please call a Custom Specialist at 1-800-423-5198 or email custserv@giggletime.com to establish a future ship date.

Do you charge for shipping? How much?

Shipping Policy - Terms and Conditions

Shipping Charges:

No P.O. Boxes, must be Physical Address. Available to Continental U.S. Only. Does not include AK or HI.

Actual freight charges apply to Hawaii, Alaska, Puerto Rico, and the Virgin Islands. Charges for shipping are dependent on the carrier/service selected along with the distance, weight and dimensions of your package.

International orders pay freight as well as any customs and/or duty fees. All sales are in US dollars.

Order Subtotal: shipping fee:
Up To $49.99 $9.95
$50.00 - $99.99 $12.95
$100.00 - $149.99 $13.95
$150.00 - $249.99 $18.95
$250.00 - $399.99 $23.95
$400.00+   FREE!

Do you offer expedited shipping?

Yes, we offer UPS 3 Day Select, 2nd Day Air and Next Day Air. Orders with expedited shipping chosen as the shipping method must be placed and received by 12:30 PM Pacific Time, Monday - Friday (Excluding Holidays), to be shipped the same day. If ship date is critical please call customer service at 1-800-423-5198 to confirm.

Actual freight charges apply and depend on the carrier/service selected along with the distance, weight and dimensions of your package.

Do you accept international orders?

Yes, we do accept international orders. Actual freight charges apply and depend on the carrier/service selected along with the distance, weight and dimensions of your package. All customs and duty fees are the responsibility of the customer. Orders that need to be tracked should be sent via USPS Express Mail International or UPS as standard USPS shipping does not allow for order tracking. All sales are in U.S. dollars. Credit card payments are accepted for international orders under $500 (Excluding orders shipping to Africa). Orders must be prepaid via wire transfer if totaling over $500. A wire transfer fee of $20 will be applied. You will be contacted by a customer service representative regarding the wire transfer via email.

What is your return policy?

Returns are rare at Toy Depot, but if you are not satisfied, contact us within 30 days of your purchase. We will process the return of stock items by sending a replacement product or issuing a refund. Custom imprinted items result in a product that is not resalable and therefore we cannot accept returns on these types of items. Returns must be authorized in advance to ensure prompt processing. Please call Customer Service at 1-800-423-5198 or email customer service to obtain an RMA (return merchandise authorization) number. Returns of $200.00 or more are subject to a 15% restocking fee. Damaged shipments must be noted to freight carrier and Toy Depot at the time of delivery. Damaged shipment claims older than 14 days will not be accepted. Returns cannot be accepted for items that have been used or items with altered packaging. Federal regulation requires special labeling unique to each batch of product we purchase, altered packaging results in a product that is not usable. Returns for damaged or defective items older than 60 days will not be accepted. Customers will be responsible for both inbound and outbound freight costs on any refused shipment.

What is your return policy on personalized products?

Custom imprinted items result in a product that is not resalable and therefore we cannot accept returns on these types of items.

Our pencils are available in a wide range of colors, but not every shade. We guarantee pencils will be the color you ordered; black, yellow, orange, etc. The colors displayed on your monitor are for your reference only. Pantone® colors vary greatly from monitor to monitor and it is impossible to display a true color match. For this reason we cannot offer refunds for color variance.

Please note that ferrule and eraser color combinations may vary from those pictured. We are unable to process refunds because ferrule and eraser combinations varied from the picture.

If you have questions which where not answered, please contact us, or call 1-800-423-5198.